Troubleshooting

Follow these steps if you encounter any problems:

1. Check carefully this documentation

• Have a look at FAQ/Grid_computing
• If you have the problem with an application, have a look at application documentation first

2. Check for possible updates/outages

• See http://metavo.metacentrum.cz/en/news/outages.jsp for outages
• See http://metavo.metacentrum.cz/en/news/news.jsp for updates

3. Contact User support

• Write an email to address meta@cesnet.cz – your email will create a ticket in our Request Tracking system
• Please provide as much information as possible, like:
  • your username on MetaCentrum machines
  • problematic job's ID
  • your batch script
  • output and error output files
  • path to the directory where the script was run or where the problem occurred, etc.