User support
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Metacentrum wiki is deprecated after March 2023
Dear users, due to integration of Metacentrum into https://www.e-infra.cz/en (e-INFRA CZ service), the documentation for users will change format and site. The current wiki pages won't be updated after end of March 2023. They will, however, be kept for a few months for backwards reference. The new documentation resides at https://docs.metacentrum.cz. |
The primary contact for solving the majority of problems tied to MetaCentrum operation is the address meta@cesnet.cz. Regular time of requests solving is during the working days between 9:00 – 17:00. As our resources are not unlimited, please be prepared that solving more technically advanced requests can take several days.
Primary contact for MetacentrumCloud - cloud@metacentrum.cz.
| Related topics | |
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| User support Praha | |
| User support Brno | |
| User support České Budějovice | |
| User support Plzeň |
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We speak English, Czech and Slovak.
You can use the address meta@cesnet.cz for any comments and suggestions on MetaCentrum as well as questions of technical manner targeted for system administrators. Such questions can be also about usage of system resources or notifications about users violating rules for using the clusters. All reports about bugs and technical issues are accepted as well as the questions about using the specific application. If there is lack of documentation for something, please let us know.
RT system
All the correspondence received in above mentioned e-mail addresses is recorded in RT (Request Tracker – request tracker) system, which creates a ticket and assigns an Id number to it.
The author of the e-mail and all people in MetaCentrum responsible for resolving users' problems are notified about the ticket creation by e-mail. Ticket Id will show up in the subjects of all e-mails referring to given ticket, eg. [CESNET #12345]. All e-mails are sorted by this ticket Id, therefore please preserve this identification in the subject of an e-mail, when replying to question of MetaCentrum staff.
The ticket is closed after resolution, and author is informed about it by e-mail. Any other question will open the ticket again.
Personal contacts
If for some reason you need to personally meet one of our user support workers, you can do so in following addresses: