Kategorie:User support

(Česká verze)

The primary contact for solving the majority of problems tied to MetaCentrum operation is the address meta@cesnet.cz. Regular time of requests solving is during the working days between 9:00 – 17:00.

You can use the address meta@cesnet.cz for any comments and suggestions on MetaCentrum as well as questions of technical manner targeted for system administrators. Such questions can be also about usage of system resources or notifications about users violating rules for using the clusters. All reports about bugs and technical issues are accepted as well as the questions about using the specific application. If there is lack of documentation for something, please let us know.

If you have any comments or questions about the clouds, please send uz an e-mail to appropriate address according to the cloud you use:

• MetaCloud - cloud@metacentrum.cz
• FedCloud - fedcloud@metacentrum.cz

RT system

All the correspondence received in above mentioned e-mail addresses is recorded in RT (Request Tracker – request tracker) system, which creates a ticket and assigns an Id number to it.

The author of the e-mail and all people in MetaCentrum responsible for resolving users' problems are notified about the ticket creation by e-mail. Ticket Id will show up in the subjects of all e-mails referring to given ticket, eg. [CESNET #12345]. All e-mails are sorted by this ticket Id, therefore please preserve this identification in the subject of an e-mail, when replying to question of MetaCentrum staff.

The ticket is closed after resolution, and author is informed about it by e-mail. Any other question will cause the ticket to open again.

Personal contacts

If for some reason you need to personally meet one of our user support workers, you can do so in following addresses:

• Praha – also provides confirmation for Hostel IdP
• Brno – also provides confirmation for Hostel IdP
• České Budějovice – also provides confirmation for Hostel IdP
• Plzeň

Confirmation for Hostel

Confirmation for Hostel IdP is only possible in Prague and Brno. More information at service pages.